Testimonials from people who received Roland’s sales training.

“It is without hesitation that I recommend Mr. Roland Balloun as a sales trainer and motivator for anybody wishing to increase their sales skills. His enthusiasm and delivery make it impossible for sales people both new and veteran to fail if they follow his process. I have seen him take experienced sales people to the next level by continuously sharpening their skill set. His tools can not only be used on the floor but in all facets of the automotive industry. Roland’s abilities to motivate and educate are second to none. Upon entering into this business with no experience, within a matter of months Roland had turned me into a top performer yielding consistent results. I use the skills he taught me every day. I would not have the love I do for this industry had it not been for the early success I experienced thanks to him.” —Jeremy Reilly, Sales and Business Manager, Surrey, BC

“If you have the opportunity to receive training from Roland Balloun, I would highly highly highly recommend that you do so!  He is the best trainer in the industry – bar none!  I have been able to utilize the training process that Roland taught me at dealerships other than Hyundai and still maintain an average of 15 – 20 cars/month!  If I could, I would follow Roland where ever he moves just so I could continue to work with/under his direction, because his teaching and my learning would be continuing!”  – Sam Abunnadi, Vancouver, B.C.

“I would wholeheartedly recommend training by Roland Balloun. He has a lot of great ideas and they work.  My dealership has hired outside trainers – at a huge expense – and none of them comes anywhere close to being as good as Roland Balloun is.  Not only that, after years in the industry, I still use his “word-tracks”…exactly as he taught me and I am consistently averaging 15 – 20 cars/month.  Most others in my dealership are averaging 7 – 8 cars/month.”  –John Kim, Langley, B.C.

“Roland is the only reason that I am still in the car business today.  And believe me, that is a miracle.  Because with four years in the industry, I have experienced numerous different sales managers and countless more potential salespeople coming and going.  And while many of these people had – in my opinion – great potential for being very successful, they were not.  And I sincerely believe that this is due to the fact that they did not have training from Roland Balloun.   The reason for my success?  Without a doubt, it is because of the training I received from Roland Balloun!  Follow the process and the word-tracks that he teaches and you will be consistently rolling 15 – 20 cars/month…I guarantee it!  I can even fax you a photo of two plaques hanging in our dealership for my co-worker and I (who was also trained by Roland!)  showing the highest monthly sales…consistently…for three years in a row and still running!” –Hardip Saggu, Surrey, B.C.

“The best training I ever received in this industry is most definitely from Roland Balloun!  He is a man of great character and integrity.  And after years in the industry, I am still using the process and word-tracks that he taught me with great success.  I really miss working with him because I know that I would still be learning from Roland because he is always perfecting the training that he is soooo passionate about!” –Diana Dorrey, Abbotsford, B.C.

“I have not worked a single (car) deal to this day that I have not applied multiple word tracks or directly used Roland’s sales process training in order to obtain a sale.  Roland is able to take a new hire that has not worked in the automotive industry and build a superstar salesperson that will be able to grow into a management position within a minimum time frame.  Aside from maximizing profits in all areas possible, constant sales training, customer retention, building a positive dealership environment Roland will be your go to guy for any dealership difficulty.” –Pawel Borys, Maple Ridge, B.C.

References from people Roland worked for and with.

It is with pleasure that I write this recommendation for Roland Balloun.  I have had the opportunity to work with Mr. Balloun for several years within the Jim Pattison Auto Group and during that time he has proven himself to be a leader with integrity.  You would be hard pressed to find an individual with more gusto and ownership for whatever position he has.  Mr. Balloun has a natural flair with his staff and customers and also has the distinct ability to lead and train a team of professionals to do the same.  Again, it is with pleasure that I recommend Mr. Balloun’s services and expertise to you.  –Allan “Bubba” Tongcua, General sales Manager, Legacy Auto Group (former General Manager, Jim Pattison Auto Group)

We are pleased to have the opportunity to provide a reference for Mr. Roland Balloun.  Mr. Balloun provided leadership and maintained a presence in our group of Korean Import dealerships.  He helped us implement better sales processes in our daily tasks all while delivering performance in sales volumnes.  Roland always offered input to improving procedures and employee confidence.  Roland has vast knowledge and understanding in the day-to-day duties and responsibilities required to operate a successful sales team, all while cooperating with the administrative and support staff of an automotive dealership.

In my role as his General Manager, we relied heavily on Mr. Balloun to deliver consistent performance in his multitude of responsibilities which began in 2005.  While first working as a salesperson, Roland took under his wing new sales recruits and helped develop these individuals with his mentoring and time commitment.  Roland also consistently delivered customer satisfaction scores well above industry average.  Roland quickly attained and surpassed our corporate benchmarks thus given the opportunity to build his own sales team.  He quickly made decisions and changes that resulted in increased sales volumes, increased gross profit and overall improvements in CSI within a short period of time.

Roland presents very well in the Financial Services (Business Office) aspect of the car business.  He was responsible for the hiring and training of business managers and delivered above average gross per unit sold in that regard.

Should your company require an individual who excels in a fast paced work environment, Roland will definitely bring results, and will deliver on deadlines of any project.  We would not hestitate to recommend Mr. Roland Balloun for any responsible task or role your company might require.  –Mr. Tim Driedger, CEO, Generation Education Inc. www.generationeducation.com

This letter is to confirm my association with Roland and serve as a recommendation for his services.  I have worked with Roland for the past three years at the Jim Pattison Auto Group and appreciated his professional demeanor and knowledgeable approach to business.  He shared ideas in all aspects of the business and in particular was very instrumental in helping to reshape the marketing culture of the Jim Pattison Auto Group.

Roland willingness to go “above and beyond” for the betterment of the group is a desirable quality not offered by many with his workload and daily responsibilities.  I will miss his contribution to our marketing initiatives and new developments.

Roland had an effective relationship with the team he worked with and was one of the most respected and successful leaders in the group.  This skill set was also evident the kinds of friendly and sincere relationships he fostered with our clients.  Roland is a polished and accomplished professional with a great attitude.  He will be a major asset to any organization that he choses to work with.  –Dennis Hendricks, President, DRH Performance Inc., Coquitlam, B.C.  www.drhperformance.ca

I would like to provide a reference for Mr. Roland Balloun.  I believe he is an asset to any organization he is associated with.  I began working with Roland as his sales manager.  He was an immediate success and I found myself wondering why he was selling cars when it was obvious he could be managing the dealership.  He was simply learning the car business and had chosen to begin as a sales person and work his way up.  As I recall, he was the dealership’s top salesperson for all but one month.  Roland was quickly promoted to General Sales Manager at an import dealership within the auto group.  Shortly after Roland assumed the position, the store began to perform like it had never before previously in the several years of its existence.  I personally know that Roland can achieve great results and more importantly sustain great results.  He is a good person and is an experienced leader who dedicates himself to any endeavor.  I can honestly say after many years in sales, I have yet to meet a more natural salesperson or natural leader than Roland.  –Dan Anderson, Financial Services Manager, Candan RV Center, Langley, B.C.

This is written as a personal and professional reference for Mr. Roland Balloun.  I have over thirty years of business experience including business analysis for a large North American management firm.  I have had the pleasure of working with Roland while he was the General Sales Manger of an import car dealership in Surrey.  During this period of time I have had the opportunity to observe a true business professional at work.  Roland’s strong leadership abilities created an incredibly positive and open work experience for a sales staff that flourished achieving outstanding levels of success.  Amongst his strong points are solid organizational skills, productive training sessions and the ability to generate intense loyalty from his staff.  I believe his methods of measuring performance and his ability to analyze business situations are second to none that I have witnessed.  On a personal note, I find Roland to be of strong ethical character, highly intelligent and humorous.  He is a positive and professional individual.  Any forward thinking business organization would greatly benefit from having Roland in a key position.  –Neil Englund, Sales and Business Manager, Burnaby, B.C.

I first came to know Roland Balloun in January 2006 at Jim Pattison Hyundai in Surrey where I was a sales person.  Roland came to the dealership as our new Sales Manager.

Roland first implemented several sales and self-motivation techniques.  Customer service and professionalism rapidly changed our sales staff into a team that worked together for more than two years.  Through his consistent sales meetings, daily and weekly one-on-one time with the staff, Roland was able to ensure that our sales process was followed, understood, and respected.  He quickly grew our store to the number one new retail Hyundai stores in mainland B.C.  Roland was promoted to General Sales Manager a few months prior to our move to a new location to the largest Hyundai store in Western Canada where he achieved record sales.  Due to Roland’s experience and leadership we completed the move while still having a record month of sales.

Roland promoted me to Sales Manager to work along side him.  He taught me hard work, dedication, and leadership.  It was proven that through training and motivation any sales staff could achieve what they wanted.  I have always been able to count on Roland whenever I needed assistance from a mentor.

I am extremely confident that at every dealership that makes the right decision to retains his services, Roland will make a positive contribution to the staff’s improved performance.  –Carmine Russo, Sales Manager, JP Hyundai, Port Coquitlam, B.C.

I previously worked for the Jim Pattison Auto Group for 4 years; first in sales and then in the Business Office.  My career as Business Manager started under the leadership of Roland Balloun.  I learned a lot from Roland.  His leadership and motivation was outstanding with me and to his sales staff.  He was always someone I could go to for guidance and support without judgment as I was just learning the business office position.

Roland took a lot of pride in his training of his sales staff and in the sales process itself.  He has proved his sales process works by achieving the highest number of units sold with the highest gross profit that was ever recorded at the dealership.  Salesman were always able to go to him for assistance, guidance, and support in order to reach their individual goals.  The other thing I always respected of Roland was his customer service expectations.  He always made the customers feel important and that their purchase was well appreciated.  His dedication to customer service was always a top priority.

I personally miss working with Roland because I found him to be a fantastic leader.  I know that if you use Roland to assist you in developing and improving your sales staff’s performance you will come to agree with everything I have said here.  –Diana Dorey, Business Manager, Don Quast Hyundai, Abbotsford, B.C.

Mr. Roland Balloun was an integral individual within the employment of the Jim Pattison Auto Group during his time with our team.  Roland joined our Group in the capacity of Product Advisor in our Hyundai dealership in Port Coquitlam.  There he utilized his extensive business knowledge and experience to take Top Salesman honours on numerous occasions while showcasing his leadership abilities in coaching and mentoring a new and inexperienced sales staff.

In January 2006, Roland moved to the Hyundai dealership in Surrey and as our General Sales Manager provided the Auto Group with an enthusiastic and well-trained sales staff.  Under Roland’s direction his team increased sales from the bottom to become the 2nd largest volumne Hyundai Dealership in B.C. in one year!  We are disappointed that Roland left the Auto Group but believe that wherever his opportunity lies, he will be a positive influence for both customers and staff.  –Mark Smith, General Manager, Jim Pattison Hyundai