Are there down-times in your sales career?

If yes, then maybe something here will help you.  Let me tell you what “down-times” mean to you.  You should be positively excited about these current economic times.   Down-times offer you two reasons to be at your best.  First, economic down-times reduce the number of “lookers” or non-buyers depending on how severe the economic downtime is, and secondly; down-times easily differentiate the skills between the trained and the untrained thus accentuating the professional’s results.  You could say that good times have arrived for the professional salesperson.  Let me explain.

If you believe you are selling during rough economic times, you have to be more self-aware and fight the temptation to believe that people aren’t buying.  Usually the first indication of a sales person making this mistake is the quality of her “meet and greet.”  If you’re in the wrong mental space and give people an old tired and boring meet and greet, they will quickly turn you off and go elsewhere.  “May I help you?” just doesn’t cut it.  Every customer is indeed different, however there are basic principles of professional sales that apply to all customers consistently.  Customers are on the go and know what they are looking for.  The number one thing customers are looking for is a professional salesperson.  Your meet and greet is your opportunity to set the stage for a positive successful customer interaction.  Customers expect to be treated with warmth, sincerity, and empathy.  They want to be appreciated.  Nothing says you don’t care more than a same ole boring, “may I help you?”  Not to mention that it begs for the immediate automated customer response of, “No thanks.”  In order to fulfill the customer’s service expectations and make the proper first impression, you have to be on your “A-game.”  Wouldn’t it be nice to go to a retail store and have a sales person (clerk?) meet you with a smile and say something like; “Good morning sir, welcome to XYZ computer store–what brings you in today?”  An interesting but appropriate meet and greet improves the first impression customers have of you.  It also helps you control the process in order to smoothly make the transition to those critically important questions you want to ask.

A professional knows that she is not capable of judging a book by its cover.  She knows that each and every time she prospects or approaches a sales opportunity, she must be on her “A-Game” regardless of what the customer looks like or says.  I have often said, if I ever meet anyone that tell me who’s a buyer and who’s not a buyer, I will gladly pay them a huge amount of money just to stick by me and point them (the buyers) out from the crowd!  Since I have yet to meet anyone with that level of skill and sales discernment, I, like all of you, must assume that everyone is a buyer unless you have first-hand direct irrefutable evidence to the contrary.  I can’t count the number of people that I sold a car to on the very day I met them that initially told me to “never mind, we’re just looking,” or “don’t waste your time on us, we’re not buying.” Get the picture.  During down-times, the percentage of real buyers looking for customer service is greater.  Why would you want to believe anything different?

Let me know how you’re handling these perceived economic tough times.

There are many aspects of sales that people are afraid of.

This post identifies a few reasons why sales people, and people in general, are afraid of sales.  Secondly, I offer constructs on how to conquer some of that fear.

If you’re in sales and have no fear–good for you; however, most people in sales have some fear associated with the various aspects of the job.  If you are suffering fear in dealing with prospects (or customers), the news for you is that you are definitely not alone–no doubt you have plenty of company.  With that said, you should also realize that a little fear can be a good thing.  For example, you might be suffering a little fear of doing some part your job and that fear brought you here.  In other words, you might be here because you need assistance i.e., something to help you overcome.  On the other hand, you might be in a sales management position and suffering a little fear of loosing your job unless you can increase your staff’s performance.  In the latter case, I suppose the first question you have is:  “Can this guy actually help me, or my sales staff, do a better job, make more sales, make more money, and deliver long term results?”  If I can convince you the answer is “Yes,” then you will gladly pay me to do what I do!  Fair enough, because the answer is; “Yes, I can help you or your staff make more sales, more money, and deliver better long term results.”

There’s plenty of fear to go around.  Fear of rejection is huge.  There’s fear of judgment; fear of failure; and fear of what other’s will think is also a big one.  Perhaps the most difficult to recognize is the fear of success.  One or more of these fears create behavioral umbrellas which will affect success in sales.  Although I have always enjoyed a phrase I first heard on a Joyce Meyer audio cassette years ago: ”Recognize the (your) fear–and then do it anyway,” I’m thinking most people reading this would like more than a single axiom.  In reference to the negative aspects of fear in sales, you can and must become fearless.  To become fearless you need to PACE yourself.  PACE is (P) Personal Development; (A) Attitude of Success; (C) Competency; and (E) Enthusiasm.  All four components of PACE are intimately interrelated.

PERSONAL DEVELOPMENT

Success in sales is about positive personal development.  Overcoming fear is also about positive personal development.  Positive personal development is a combination of process, application, and practice.  First, you must be honest with self as to who and where you are versus where and whom you want to be.  What kind of person are you now, and is that the person you want to always be?  You can develop positively or negatively.  Let me give you an example.  If in your psyche you deep down have always believed that sales people are: slick, smooth, liars, con-artists, crooks, not-to-be trusted people and now you are in a sales position–you have a cognitive choice to make.   Either you have to admit that your past beliefs were incorrect or you might have to convince yourself that you will be a different kind of sales person.  Lastly, if you hold those beliefs to be true and you do not choose to be different at all cost, by default, you are convincing your psyche to become a smooth talking, cool walking, liar and cheat.  Get the picture.  There will be some form of personal development in play.

When I talk about personal development in training sessions, I’m referring to the gamut of how you walk, talk, think, and act to yourself and others.  You must first become “self aware” in virtually every aspect of your life and personality. I suggest to you that you can “memorize” how to be successful in sales from various books, compact discs, and other resources found on the internet etc., but, until you make up your mind to “personally develop” the memorization of technique will likely feign over time and/or not sustain you in difficult situations or times. Associate your mind to instructive knowledge.  Associate yourself to successful people or success minded people.  Stay away from all negative microcosms.  Every new sales person that I have trained has gone through a substantive lecture on the importance of personal development as it relates to big-time success in sales.  A person’s success in sales is absolutely directly correlated to their personal development.  From point A, to point B.  Do I teach specifics?  Of course I do.  Simple examples here are as follows.  One person may dress sloppy (loose, and/or badly knotted tie for example).  Another person may dress ostentatiously–too much jewelry as one example.  A person constantly spews negative comments or seems unable to leave his or her personal challenges at home.  Another person hasn’t ever read a self-help book.  Someone else has a fish-like handshake.  There are innumerable examples.  Training is a integral part of personal development.  Personal development overcomes fear!

ATTITUDE

Who can guess the number of books or articles written on attitude?  I’m saying thousands.  Volumes are written about why a person needs the proper attitude in order to be successful in any endeavor.  Obviously, a sales person’s attitude is critical.  However, in training I normally do not find it necessary to repeat the sermons.  However, what I do in training is look for the evidence of a need for attitude adjustment.  My training emphasis on attitude is more subtle than one might expect.  Often examples are the best form of explanation.  Imagine that you’re a car sales person and you are outside on the lot.  You spot a “human being” walking around the inventory looking in the windows of various cars on the lot.  If your reaction (action) is to sort of sneak up on (stealth like movement) the human cautiously (fearfully?) so as to not scare him or her away, I would say there is a strong need for attitude adjustment here.  Your behavior, mannerisms, and body language are tells.  By tells I mean those unconscious behaviors that betray your attempted deception which are in fact indicative of your attitude.  This is but one of many examples of poor attitude in sales that are explored in my sales training.  This one example is not an attitude of professionalism, success, or confidence.  On the contrary, it is indicative of fear, weakness, and possibly even a deceptive mind-set.  Training develops the proper attitude.  The proper attitude kicks sand in the face of fear!

COMPETENCY

Nothing breeds confidence more than competency.  The more competent you are in every aspect of a sales process, the more confident you are.  The more properly confident you are, the more fearless you become.  The more fearless you are become, the more successful you are likely to be.   There is a caveat here.   I have seen many bold and fearless sales people fall flat on their face in terms of performance.  Do not misconstrue what I am saying.  It is not simply enough to be “confident” per se.  Your confidence must be grounded in competency, personal development, and a proper attitude in order to stick.  Over and over, I personally observed phenomenal results from the evolution of an incompetent sales person becoming a competent thus confident sales person.   Competency comes from an in-depth training program.  Competency is a result of a true understanding of the buyer, the process, the product, and a result of hours and hours of practice–with the correct attitude.  Once a sales person is competent–he or she automatically becomes positively confident.  If you’re in sales and not confident; it is likely because you are not yet competent.  Competency expels fear on all levels!

ENTHUSIASM

Enthusiasm displaces fear.  I find it most difficult to imagine a sales situation where there is enthusiasm and fear present at the same time.  True enthusiasm is relatively easy to exude when backed up by personal development, a strong positive attitude, and competency (resulting in confidence).  ”Enthusiasm sells!” Rare that a person would disagree with that statement. I have witnessed the truth of that statement time and time again.  Years ago, I owned a small chain of camera stores.  Many times I watched how enthusiasm contributed to the success of many sales events in my stores.  Enthusiasm actually begat buying frenzies.  Enthusiasm created initial sales during any particular sales event.  The more sales that took place, the easier it became for sales people to land the next sale.  After awhile, everyone in the store seemed to be buying something–often spending more than they originally intended.  Enthusiasm can actually create buying/selling sequences.  When you are enthusiastic, it can often be contagious towards the customer.  People enjoy enthusiasm and thus, love to buy from enthusiastic sales people.  It is often said, “if you’re not enthusiastic about your product or service; how do you expect the customer to be enthusiastic?”   The true professional sales person creates a sale in which the customer leaves the store with a smile on their face!  It’s hard for a customer to be leaving the store with a smile unless there is enthusiasm present.  Some people can fake enthusiasm, for awhile.  Only real enthusiasm is lasting enthusiasm.

The more trained a sales person is the more personal development they have experienced.  On-going personal development creates a lasting success attitude.  The improvement of attitude is also a direct reflection of their competency.  Competency, the right confidence, and attitude all work together.  If you believe enthusiasm is an integral part of being a sales success then you necessarily agree that personal development, attitude, and competency are the prerequisites for enthusiasm.  Just remember one thing, enthusiasm is not enough!  What I demonstrate and coach in my training sessions is how to act (behave) with a controlled enthusiasm which results in more sales.

Get training — PACE yourself.

A Huge Need For Training.

Network Marketing (a/k/a MLM’s) presents an untapped market for professional sales trainers and general business consultants.  I have personally developed an in-depth sales training program designed to help people recruit and duplicate with success.

I was recently asked by someone who is successful in network marketing whether I believed my training will assist people who are trying to grow their network marketing business.  This particular person is a Silver Director in USANA and has a network of a hundred plus associates.  My answer was a resounding,  Of course!

People engaged in self-employment activities are directly involved with sales.  Network marketers are indeed entrepreneurs, but are often ill-equipped i.e., without any business or sales training.  Unfortunately, these folks are persuaded to start a business for themselves being told;  You don’t have to be a sales person in order to be successful in THIS network marketing business.   Nothing could be further from the truth.  It’s not that the recruiter is intentionally lying to their new prospect; it’s just simply that the recruiter doesn’t know any better.  New enthusiastic network marketing people do not realize the truth until they’ve been in business for a few months.

Other than a lack of sales training being a major cause of failure in network marketing endeavors, entrepreneurs fail because of an extreme lack of ability to  duplicate their efforts.  In other words, they haven’t been trained in sales and therefore are certainly not competent to train others.  Even if one is a well trained sales person, it does not mean this person has the skills necessary to thoroughly train others.  If you’ve ever been involved with network marketing, or you have been close to someone who has or is currently, then you know the truth of which I speak!  Nothing more sad than to watch a group of  excited new entrepreneurs go down the tube simply because of a failure to understand the importance of professional sales training.  It’s pretty much the blind leading the blind.  Each person is persuaded to believe that the productand/or opportunity is so good that it sells itself—or alternatively, “new people” are told–all a person has to do is share it with their friends, family, and neighbors—anyone can do that without training and become successful!

Every major network marketing business (a/k/a MLM) involves a combination of recruiting others and selling products or services.   I admit I am amazed at how easy it is apparently to convince a person to get into business for themselves.   Most people recruiting others actually believe for awhile that anyone can do it–if they just want to.  Although, anyone can do it if they want to develop the skills necessary; the majority are not willing to do so.  Often this is a result of being first convinced that training is not necessary.  When people face difficulty, they don’t look back and think in terms of a lack of training.  However, by first receiving the necessary training in sales before fully launching their business, a far greater number of these entrepreneurs would in fact reach significant levels of success rather than simply fade away.

In the past, I have been one who has often said, enthusiasm sales;however, I have never been one to suggest enthusiasm by itself is enough.  It is not enough to simply be enthusiastic.  When enthusiasm feigns because of a passage of time or personal circumstances, success strictly becomes a product of competency by and through the diligent application of a sales process.  More importantly, a particular sales process must be proven to work in the network marketing industry.   For example, the type of sales process I teach for sales in the auto business is not the same sales process network marketers need.  One simple example: the common Joe who decides to try network marketing does not normally have a high tolerance for rejection.  Rejection is exactly what slaps Joe in the face unless he has received the training necessary to become competent in an entire sales process that leads to results.  No results–goodbye Joe!

Today, I was reminded how important training is for people who are trying to succeed in a MLM business–whether they are trying to simply supplement employment income or create a truly successful home based business.   I received a call today from a person that wanted to introduce me to a network marketing opportunity.  I do not want to personally offend this person nor come across here as mean spirited.  However, with that said, I can honestly tell you that his call to me was enthusiasticfor sure; but that was about it.  As I was listening to what I was being told, I could not help but think of all the steps in the process (recruiting = sales) that he was missing–either by choice or from a lack of training.  Apparently, he has just recently joined this MLM opportunity and is having some initial success.  I am not surprised because this particular person has a gift of gabthat which most people believe is all that is required to be good in sales.  So, there was not a problem with him being able to talk.  However, one of the several issues he will have to deal with sooner or later, in order to be successful, is to know when to talk, when to ask questions, and more importantly, when to shut up!  This is a common MLM problem.  How can he recruit and train others if he is not trained himself?  What about the two or three people he has quickly recruited?  What if they totally lack his gregarious personality and gift of gab–how well will they do without training?  Could this perhaps be the reason the mortality rate in network marketing is so high? Exactly.

For the above reasons, I have decided to offer professional sales training to MLM groups.  I have been involved with several successful MLM people and opportunities and I know what I am talking about.  I am offering this as one of my RST services thereby helping people develop skills to dramatically increase the probability of their business success.